This policy describes the information we process to support Altlife.Community, Altlife.Chat and other products and features offered by Alt Life Community (ABN: 28 748 299 394)..
What kinds of information do we collect?
To provide Alt Life Community products and services, we must process information about you. The types of information we collect depend on how you use our Products.
Things you and others do and provide.
Information and content you provide. We collect the content, communications and other information you provide when you use Altlife.Community and Altlife.Chat, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created.
- Data with special protections: You can choose to provide information in your profile fields about your religious views, political views, who you are "interested in," or your health, or any other personal information (other than that which is against our Social Standards Policy).
Networks and connections. We collect information about the people, accounts, hashtags and groups, forums, events etc you are connected to and how you interact with them across our site. Such as people you communicate with or groups you are part of. This is to assist us in the moderation of the site and allow us to better improve our services and products.
Your usage. We collect information about how you use the site, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. For example, we log when you're using and have last used our site.
Information about transactions made on our Products. If you use our site for purchases or other financial transactions (such as when you become a paid member), we collect information about the purchase or transaction. This may include payment information, such as your credit or debit card number and other card information through the payment gateway you have used; other account and authentication information; and billing, shipping and contact details.
Things others do and information they provide about you. We also receive and analyze content, communications and information that other people provide when they use our site. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync or import your contact information to invite you to the site.
As described below, we may collect information from and about the computers, phones, and other web-connected devices you use that integrate with our site. We use this information to provide us with data around demographics and user engagement on certain products to improve the user interface.
Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
- Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
- Network and connections: information such language, time zone, IP address, so we can do things like help you with the settings on your account, contact you at appropriate times and improve our products and services.
How do we use this information?
We use the information we have described above to provide and support the services and related products described in the Terms. Here's how:
Provide, personalize and improve our Products.
We use the information we have to deliver our site, including create features that are unique and relevant to you, we use your connections, interests and activities; how you use and interact with our site; and the people, places, or things you're connected to and interested in on our site.
Information across Products and devices: We connect information about your activities on both Altlife.Community and Altlife.Chat to provide a more tailored and consistent experience wherever you use them.
Location-related information: We use location-related information-such as your current location, where you live, the places you have checked-in at, and people you're near, to provide, personalise and improve our site. Location-related information can be based on things like precise device location (if you've allowed us to collect it), IP addresses, and information from you and others' use (such as events you attend, or if you are a community and connections member).
Product research and development: We use the information we have to develop, test and improve our site features, including by conducting surveys and research, and testing and troubleshooting new products and features.
Promote safety, integrity and security.
We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our site, and promote safety and security on and off of our site. For example, we use data we have to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
We also require the following information to promote safety, security and integrity:
We require provision of Government issued ID, to age verify all users. This is to support and promote safety and the integrity of Altlife.Community. This identification is only kept for 72hrs, in order to allow verification to take place. We do not retain the document and it is permanently deleted from the platform and our servers, additionally we don not sell or provide it to any third party.
Communicate with you.
We use the information we have to send you marketing communications, communicate with you about our Products, and let you know about our policies and terms. We also use your information to respond to you when you contact us.
You are able to unsubscribe from our newsletter email list, and other automatic email notifications from our products you can opt-out of in your settings.
Research and innovate for social good.
We use the information we have to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
How is this information shared?
Your information is shared with others in the following ways:
People and accounts you share and communicate with
When you share and communicate using our site, you choose the audience you share with. For example, when you post on Altlife.Community, you select the audience for the post, such as a group, all of your friends, the public, or a "just me". Similarly, when you use Altlife.Chat to communicate with people or businesses, those people and businesses can see the content you send. Your friends can also see actions you have taken on our site, including engagement content.
Public information may be seen by anyone, on or off our site, including if they don't have an account. This may include your username; any information you share with a public audience; information in your public profile on Altlife.Community; and content you share on a page, or any other public forum.
Information about your active status or presence on our Products.
People can see signals telling them whether you are active on our site, including whether you are currently active on Altlife.Chat or Altlife.Community, or when you last logged in. You are able to change your status in your settings, to hide this information.
If the ownership or control of all or part of our Products or their assets changes, we may transfer your information to the new owner.
Sharing with Third-Party Partners
We work with third-party partners who help us and improve our Products or who use Altlife.Community to grow their businesses, which makes it possible to operate our company and provide free services to people around the world. We don't sell any of your information to anyone, and we never will. We also impose strict restrictions on how our partners can use and disclose the data we provide. Here are the types of third parties we share information with:
Partners offering goods and services in our site. When you subscribe to receive premium content, or buy something from a seller, the content creator/educator or business can receive your public information and other information you share with them, as well as the information needed to complete the transaction, including shipping and contact details.
Vendors and service providers. We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our site is used, providing customer service, facilitating payments or conducting surveys.
Law enforcement or legal requests.
We share information with law enforcement or in response to legal requests in the circumstances outlined below.
How can I manage or delete information about me?
We provide you with the ability to access, rectify and erase your data.
We store data until it is no longer necessary to provide our services and Altlife.Community Products, or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. For example, if you submit a copy of your government-issued ID for account verification purposes, we delete that copy 72hours after review, unless otherwise stated.
When you delete your account, we delete things you have posted, such as your photos and status updates, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the Products, you can deactivate your account instead.
If we delete your account on your request or as part of unverified users being deleted, all content is deleted as well.
If we permanently deactive your account because of breaches of our terms of service or policies, we may at our discretion delete all content associated with that account, depending on the circumstances or if it is required for legal proceedings.
How do we respond to legal requests or prevent harm?
We access, preserve and share your information with regulators, law enforcement or others:
- In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
- When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the site, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or site), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our Products.
Information we receive about you (including financial transaction data related to purchases made on our site) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.
Where request for information from law enforcement is for purposes we feel are in-breach of human rights or our company ethics, we will seek additional legal assistance to assist us in ensuring that we are not providing information to law enforcement that will cause harm or breach a persons human rights unfairly.
How do we operate and transfer data as part of our global services?
We share information globally, both internally within the Alt Life Community products and externally with our service providers and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in Australia or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the Terms and to globally operate and provide our Products to you. We utilize standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.
How will we notify you of changes to this policy?
We'll notify you before we make any significant changes to this policy, that will impact your rights or our legal obligations and give you the opportunity to review the revised policy before you choose to continue using our site.
Alt Life Community (ABN: 28 748 299 394 )
Address: 3 Clement Road Edmondson Park NSW 2174
Phone: +61 2 8007 4288
Last updated 3 September 2023